Frequently Asked Questions
A selection of questions you may have about our services, already answered!
Will the number of engineer-visits have an impact on my monthly payments?
No. You are entitled to unlimited engineer-visits; we do, however, monitor the nature of your callout requests, distinguishing nuisance calls from genuine claims on a case-by-case basis.
What classifies as an emergency?
An activated carbon monoxide detector, a gas leak or un-containable water leak
Will my monthly payments be systematically increased year-on-year?
Although we cannot guarantee the service we provide to you at your current rate indefinitely, we will not increase your monthly contributions by default year-on-year.
In a nutshell what is Centrocare?
Centrocare is a series of heating & hot water maintenance plans which enable homeowners, businesses and landlords to access our resources, our expertise, unlimited, from as little as £7.50 per month. Put simply we provide an organised response for when the unexpected happens.
Call us 0203 189 1372